Question 1
Sage Line 50 2007 - Microsoft .NET Framework 2.0 installation
Microsoft .NET Framework 2.0 is installed onto your PC when you run the Sage Line 50 2007 installation procedure. There is no indication of the progress that is being made during this part of the installation so it may take up to 10 minutes. Please wait for the installation to finish and please do not terminate the installation at any time.
If you require further information about the installation of Sage Line 50 2007 please refer to the Installation and Upgrade booklet included in the DVD case with your Sage Line 50 2007 CD.
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Question 2
Sage Line 50 2007 - Converting Reports
Sage Line 50 2007 uses new file types for reports, layouts, letters and labels. In Sage Accounts v12.xx and below, file names ended in .srt, .sly, .slt and .slb. In Sage Line 50 2007, the file names now end in .report, .layout, .letter and .label.
Note: If your installing Sage Line 50 2007 on a new PC, you must first restore a backup of your report files before you can convert your reports.
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Question 3
Username in use - When I try to login to Sage Accounts I get the following message: 'This Username is in use. The program cannot connect you at this time'
This message will appear when Sage Line 50 thinks that the current user is logged in. If the user is currently logged on to another PC, they should log off that PC and then retry logging on to the problem PC (i.e. the PC that the message appeared on). If the user isn’t logged on to another PC, then the QUEUE.DTA file needs to be deleted.
To delete the QUEUE.DTA file, please follow the steps below:
1. Browse to your data directory using My Computer or Windows Explorer.
2. Double-click the Accdata folder, select QUEUE.DTA file, then press the Delete key on the keyboard.
3. A prompt will appear to confirm the deletion therefore click Yes.
4. To return to the Windows desktop, open the File Menu on My Computer or Windows Explorer and choose Exit.
You can now log onto Sage 50 Accounts.
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Question 4
Corrections - How do I delete a transaction in Sage Line 50?
To delete a transaction in Sage Line 50, please follow the steps given below:
1. Open the File Menu, choose Maintenance, and click on Corrections.
2. From the Posting Error Corrections window, select the appropriate transaction number to delete and click Edit.
3. From the Details tab, click Delete. A prompt will then appear to delete the transaction, click Yes.
4. To return to the main program desktop, click Close then click Close again.
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Question 5
Bank reconciliation - When I click Reconcile, I get Error 19 or 15 or Sage Line 50 crashes. Why is this?
This problem occurs in Sage Line 50 v12. You should download and install the following Service Pack and Hotfixes to resolve this problem:
Sage Line 50 v12.00 Service Pack 1
Sage Line 50 v12.01 Hotfix 57
Sage Line 50 v12.01 Hotfix 58
Sage Line 50 v12.01 Hotfix 61
Sage Line 50 v12.01 Hotfix 68
After installing these updates, your version of Sage Line 50 changes to v12.01.0068. To check your version, open the Help menu and choose About.
The Service Pack and Hotfixes can be downloaded from the Sage Line 50 Updates page.
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Question 6
Bank reconciliation - My Last Reconciled balance or Opening Balance has changed since I last reconciled this bank account. Why is this?
There are two reasons why this could have happened:
· Since your last reconciliation there have been one or more further transactions marked as reconciled. You can check this by printing out your Bank Statement in Sage Line 50 and comparing it to your bank statement.
· One or more previously reconciled transactions have been deleted or amended using the Corrections option. To help you to locate these transactions to determine if they should be deleted or amended use the Audit Trail (Deleted Transactions) report.
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Question 7
Refunds - How do I record a refund to a customer?
You can record a customer refund using the Write Off, Refunds and Returns Wizard if you are using the Standard VAT scheme.
To record a refund using the Write Off, Refunds and Returns Wizard, please follow the steps below:
Note: If using the VAT Cash Accounting Scheme, you cannot use this wizard.
1. Open the Customer Module on the Tasks pane and click on Write Off/Refund.
The Write Off, Refunds and Returns Wizard appears
2. Select the relevant option, click Next and follow the on-screen prompts in order to
complete the wizard.
If you are using the VAT Cash Accounting Scheme or if you prefer not to use the wizard then you can record the refund manually.
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Question 8
Year End - Can I post transactions into my new financial year before running my year end procedure?
Yes. Sage Line 50 will record the values of these transactions into Future buckets in the relevant ledger accounts. When the year end procedure is run these values will be transferred to the correct period.
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Question 9
Salaries - How do I record salaries in Sage Line 50?
In Sage Line 50, salaries can be recorded by posting a journal. This journal should include credit entries posted to the relvant balance sheet nominal accounts and debit entries posted to the relevant profit and loss nominal accounts. The required entries are shown in the following table:
| Default Nominal Code |
Name |
Debit |
Credit |
| 7000 |
Gross Wages (total of gross wages for all employees) |
Debit |
|
| 7006 |
Employers NI (total employer NI contributions) |
Debit |
|
| 2210 |
PAYE (total PAYE deducted) |
|
Credit |
| 2211 |
National Insurance (total Employer and Employee National Insurance contributions)
Note: If you receive an employee or employer national insurance rebate, the value should be posted to this nominal code as a debit.
|
|
Credit |
| 2214 |
Student Loans - if applicable (total of student loan deductions made) |
|
Credit |
| 2215 |
Attachments - if applicable (total of attachments deducted from employees net pay) |
|
Credit |
| 2216 |
Deductions - if applicable (total of remaining employee deductions, excluding attachments, and student loans) |
|
Credit |
| 2220 |
Net Wages (total net wages, that is the total of employees take home pay) |
|
Credit |
|
Note: If your payroll includes pensions you need to post the following information:
|
| 2230 |
Pension (total employer and employee pension contributions) |
|
Credit |
| 7007 |
Employers Pension (total employer pension contributions) |
Debit |
|
|
Note: If your payroll includes SSP or SMP reclaimed, you need to post the following information:
|
| 7010 |
SSP Reclaimed (total SSP reclaimed) |
|
Credit |
| 7011 |
SMP Reclaimed (total SMP reclaimed) |
|
Credit |
| 2211 |
National Insurance (total SSP/SMP reclaimed) |
Debit |
|
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Question 10
Opening and closing stock - I have recorded my stock values in the Products module but the values are not reflected in my management reports. Why is this?
To reflect the values of your stock in your management reports and also to record an accurate Gross Profit figure using the cost of sales, you will need to post journal entries to record your opening and closing stock each month.
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